I was amazed. Very clean and well organized. The staff were very responsive, knowledgeable, and caring of my concerns about the health and grooming of my pets. They groomed my dog and it looks beautiful! !!! Great job guys :)
I have absolutely nothing bad to say about this place. The employees are extremely helpful; if you look lost in the store they will ask you if you need help and gladly guide you to where you need to be. Even the groomers are really nice. Just overall great customer service!
Incredibly nice and helpful staff. The store is always recovered very well, always nicely stocked and clean.
Good management here. Always willing to make the customers happy. Dealt with all three managers at this location never left unhappy. Will always give this location my business excellent customer service.
Honestly, I have been to every single one of the petsmart in different areas. I will be the last one to leave a review. However, This store should definitely close. First the staff don't care about any of the animals they sell. On top I bought two guinea pigs and they were super ill. I call to see what they can one guy said yes bring them the next day they will be see by the Vet. Lies, I went the next morning and they had me waiting and said that they didn't have an appointment that I had to wait, and they didn't guarantee if the Guinea pig will be okay. So they even told me that they could die. I had to leave in them in store. They were not going to return them supposedly until the guinea pig were okay or they would tell me if they die. So I didn't leave them, and I took them to my house. I felt really weird. Them the girl told me that she was not a miracle worker. As soon as, she realizes how she was talking to me she was trying to be attentive after. At this point, I am so done with this people. The girl said that she was going to make an appointment for Wednesday, or they will going to try to make an appointment. I am waiting. Nobody call. No one is doing anything. One of the worst time, my guinea pig are really ill. Honestly, I think this people should all get fired, if you work in environment where you have pets you need to care. The customer service and all the people are really rude and it is really bad.
Petsmart is a US Pet Store based in Kearny, New Jersey. Petsmart is located at 160 Passaic Ave Suite 5, Kearny, NJ 07032, USA.
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